Privacy Policy for Diagnova

Effective Date: June 16, 2026

Diagnova (“App”) is a mobile application developed, owned, and operated by Green Grapes Diagnostics (“Company”, “we”, “our”, or “us”).

This Privacy Policy describes how Diagnova collects, uses, stores, processes, and protects information when users access and use the Diagnova mobile application, our website, and related services.

By using Diagnova, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Developer Information

App Name: Diagnova

Developer: Green Grapes Diagnostics

Website: https://greengrapesdiagnostics.com

Email: enquiry@greengrapesdiagnostics.com

Phone: +91 9871532720

Registered Office:

338, 3rd Floor, SS Complex,
Near CISF Hostel, Near Sector 8 Metro Station,
Dwarka, Delhi – 110061, India

2. Information We Collect

Depending on how you use Diagnova and our services, we may collect the following information:

Personal Information

1. Full name
2. Mobile number
3. Email address
4. Address
5. Company or organization details (if applicable)

Account Information

1. User account details
2. Login credentials (stored securely)
3. User preferences

Diagnostic and Healthcare Information

Where applicable and voluntarily provided by users:

1. Diagnostic test information
2. Medical reports uploaded by users
3. Healthcare-related information required for service delivery

Order and Transaction Information

1. Product orders
2. Billing details
3. Shipping information
4. Purchase history

Device and Technical Information

1. Device model
2. Operating system version
3. IP address
4. Browser information
5. Device identifiers
6. App version

Usage Information

1. App activity
2. Pages viewed
3. Features used
4. Session information
5. Crash reports and performance analytics

3. Permissions Used by Diagnova

Depending on the features you use, Diagnova may request access to:

Camera Permission

Used for:

1. Scanning QR codes
2. Uploading documents
3. Capturing diagnostic reports

Storage / Photos Permission

Used for:

1. Uploading medical reports
2. Uploading supporting documents
3. Saving downloaded files

Internet Permission

Used for:

1. Connecting to our services
2. Processing requests
3. Synchronizing information

Notification Permission

Used for:

1. Service updates
2. Order notifications
3. Important account alerts

Permissions are requested only when necessary for app functionality and can be managed through your device settings.

4. How We Use Your Information

We use information collected through Diagnova to:

1. Provide and maintain our services
2. Process orders and transactions
3. Manage diagnostic services
4. Respond to customer support requests
5. Improve app performance and user experience
6. Send service-related notifications
7. Detect and prevent fraud or misuse
8. Comply with legal and regulatory requirements
9. Improve products, services, and website functionality

5. Sharing of Information

We do not sell, rent, or trade personal information to third parties.

We may share information with:

Service Providers

Third-party vendors that help us operate our services, including:

1. Hosting providers
2. Cloud service providers
3. Analytics providers
4. Customer support providers

Logistics Partners

For delivery and shipment of products.

Payment Service Providers

For secure payment processing.

Healthcare and Business Partners

When required for providing healthcare-related services.

Government and Regulatory Authorities

When disclosure is required by applicable law, court order, or regulatory obligation.

6. Data Storage and Security

We implement reasonable technical and organizational measures to protect user information, including:

1. Secure servers
2. Encryption during data transmission
3. Access controls
4. Authentication procedures
5. Regular security monitoring

While we strive to protect information, no internet-based transmission or storage system can be guaranteed to be 100% secure.

7. Data Retention

We retain information only for as long as necessary to:

1. Provide services
2. Meet legal obligations
3. Resolve disputes
4. Enforce agreements
5. Maintain business records

When information is no longer required, it is securely deleted or anonymized where reasonably possible.

8. Cookies and Similar Technologies

Our website and services may use cookies and similar technologies to:

1. Improve functionality
2. Remember user preferences
3. Analyze website traffic
4. Enhance user experience

Users may control cookie settings through their browser preferences.

9. Third-Party Services

Diagnova may use third-party services such as:

1. Analytics tools
2. Cloud hosting providers
3. Payment gateways
4. Communication services

These third parties may collect and process information according to their own privacy policies.

10. Third-Party Links

Our website or app may contain links to external websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of those websites before providing personal information.

11. International Data Transfers

As Green Grapes Diagnostics serves customers across multiple regions, including India and international markets, information may be processed or stored in countries outside the user’s location.

Whenever such transfers occur, reasonable safeguards are implemented to protect personal information.

12. Children’s Privacy

Diagnova is not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, appropriate steps will be taken to remove it.

13. Your Privacy Rights

Depending on applicable laws, users may have the right to:

1. Access their personal information
2. Correct inaccurate information
3. Request deletion of information
4. Withdraw consent where applicable
5. Request information regarding data processing activities

Requests may be submitted using the contact information provided below.

14. Compliance with Google Play Requirements

Diagnova is committed to complying with:

1. Google Play Developer Program Policies
2. Google Play User Data Policy
3. Applicable privacy and data protection laws

Information collected through the Diagnova application is used solely for legitimate business and service-related purposes as described in this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised effective date. Continued use of Diagnova after updates constitutes acceptance of the revised Privacy Policy.

16. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact:

Green Grapes Diagnostics

Email: enquiry@greengrapesdiagnostics.com

Phone: +91 9871532720

Website: https://greengrapesdiagnostics.com

Address: 338, 3rd Floor, SS Complex, Near CISF Hostel, Near Sector 8 Metro Station, Dwarka, Delhi – 110061, India

17. Consent

By downloading, installing, accessing, or using the Diagnova mobile application and related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.